FAQ

How to sign up?

To sign up to our online service click the "Login to service" on the main page, or use this link.

How to calculate the cost?

We created a special Megacalculator to help you figure out the approximate cost of rendering your project.
If your CPU is not on the list, use Cinebench R20 value.
How to choose a rate?

You can manually choose Light, Econom, Business or Premium rate in the online-service interface. To learn more about our rates, follow the link.



IMPORTANT INFORMATION!

Light - perfect for setting up single tasts (using one camera)
Econom - you can render 3 tasks simultaneously
Business - you can render 5 tasks simultaneously
Premium -  you can render 6 tasks simultaneously
How to replenish my balance?

To replenish your balance go to Replenish balance tab.

How to get my welcome bonuses?

When you sign up in our system for the first time, you can use the welcome bonuses of 1000 minutes.

To do so confirm your phone number on your account page. Bonuses are provided for you to test our services.


How to prepare the scene for render-farm?

Pack your scene using our Megaplugin, following the instructions.

If you are using XRefs, merge them before packing your scene. To do so open the XRef Scene tab, pick the necessary objects and press Merge button.



After that upload your scene to our online-service. First you have to press the yellow Add Scene button at the Project manager tab.

After clicking it you will go to the Upload Scene tab. You will find a link to our Megaplugin there. If you've already uploaded a scene but didn't check it yet, choose it here and press "Next". If you are interested in additional ways to upload a scene, click the "Details" link at the bottom of the page.

How change my rendering properties?

After uploading our service will read the scene properties automatically. If you want to change any settings, do it right in the service's interface, which matches 3ds MAX settings.

At the bottom of the screen you will see additional properties: distributed rendering, package version and RAM size.


Distributed rendering

IMPORTANT: it makes no sense to choose the most expensive and fast rate when rendering a single static image. For this choose "Distributed rendering" option by checking it in scene properties. This way your scene will be rendered 10 times faster using 10 CPUs.

Be aware, that 1 minute of distributed rendering costs 10 minutes of your balance. Additional expenses will increase the total cost another 20-30%.


Package versions

We are developing an option to choose 3ds MAX version when launching your task, meanwhile you can contact our tech support if you need a different version (we support 3ds MAX 2016 and 2020.3). Also you can notify tech support if you need a specific version of V-Ray (3.6 and 4.3 supported) or Corona renderer (2, 3.2, 4.1 and 5.2 supported).


RAM size

Select the amount of RAM you need to render your scene. This will help us balance the farm load and reduce the waiting time.

Be aware, that waiting time listed in the selection scroll is an approximation! Generally, the more RAM size is, the fewer computers we have with this RAM size, and the higher the chance is that they will be busy. And it is also not optimal to render smaller and less demanding scenes on the most powerful servers. If you are not sure which RAM size to choose – consult with our FAQ.


Be careful with denoising. Many render engines (including Corona renderer and V-Ray) use a single processor during denoising, and during distributed rendering the rest 9 CPUs will be in stand by, but you will be still charged for renting them.

If you want to avoid this and save up on denoising follow the instructions here.


You can now track your project's status:

  • QUEUED - your project is in the queue
  • STARTED - your project is being prepared to run

  • RUNNING - rendering is in full process

When your scene is running, you can click "Detail" link to see a preview and an approximate time of render finish.

  • FINISHED - rendering is finished

  • HOLDED BY ADMIN - your project was paused by render-farm administrator.

Check the "Why?" link, where the administrator would've written the reason for this pause.
To make sure the issue is resolved fast, feel free to contact our tech support from your account if you don't see the reason. Usually, it means your scene was exported with errors.

  • HOLDED BY BILLING - your balance reached zero and our system stopped your projects.


After a succesful upload and start of your scene, you can monitor the process of rendering in the preview.
How to download the results?

After your scene is done rendering you can download it by clicking the Download files link next to your task.


Attention! If you have more than 50 frames or their size is more than 200 MB, it'll be better to download them using FileZilla.

Download FileZilla here and install it. When you open it for the first time you’ll see this screen:

Fill in the data at the top:

Host: online.megarender.com

Username: your e-mail, that you used to register in our online-service

Password: your password for online-service account

Port: 21

Then click the Quickconnect button.

If you get a warning message, just click OK and it will disappear.

Now on the left side you see your folder structure, while on the right side you see your account folders. Each project is stored in a separate folder. Double-click on the needed project and then on the task folder.

To download render results drag “renderoutput” folder into the left side of the screen, where you opened the needed directory. Depending on the size of the files, download can take several minutes.




REMEMBER: All the uploaded files will be stored on our render-farm for 30 days. You can prolongue this time by contacting our tech support.


How to install our plugin?

1. Download the plugin using this link.

2. Make sure to close all the running instances of 3ds MAX.

3. Launch the downloaded installer.

4. On the version page, choose which 3ds MAX version to install the plugin for. Note, that you’ll need to install plugin SEPARATELY for each version.


5. The last page of the installer will show how to access the plugin.


How to use our plugin?

1. Remember, that before starting the export you have to merge all the XRefs into the main scene.

2. Launch the plugin from “Render” menu by clicking “Export for Mega Render”.


3. The plugin will start gathering information about all the assets used in the scene. Depending on the complexity of your project it can take up to several minutes.

4. After the analysis is complete, you’ll be able to see all the gathered assets in the “Assets” tab, divided by categories: Bitmap, Cache, Sequence. In the “Notifications” tab you can see the descriptions of possible errors.


5. All the assets with errors will be displayed first in their category. Remember, that some of them can be in a different category and show up at the bottom of the list.

6. The assets with errors can have to types of icons next to them. X – means the required asset is missing, and ! - means the asset file is damaged. You can choose the right file to use by clicking “Pick”, or if you are sure this asset is not needed in the scene click the “Skip” button. If you choose “Skip all missing” button, the plugin will skip all the assets with errors and won’t export them. Remember, that all the skipped textures and cache files won’t be received by our render-farm and won’t appear on the final image.


7. After all the assets are either found or skipped, click “Save and Zip” to create an archive for the export. Choose the name for it and the folder to save it into. Upload this archive to the render farm through the online service.



If you encounter errors while working with the plugin, you can see the common solutions here.

I see an error while using the plugin, what does it mean?

The following list contains common errors appearing during packing of the scene and solutions to them. If you encountered a problem not listed here contact our tech support with a screenshot.


1. There is an empty line next to an X icon in the “Assets” tab. There is probably an empty link to a texture in one of the materials. You can just skip this texture by clicking “Skip”.


2. Invalid camera name. You renamed the camera using special symbols or letters of non-Latin alphabet. You can click “Fix” to automatically rename the camera, or click “View” to open the camera properties and rename it manually.

3. Invalid file name. When naming the export archive use only Latin letters, numbers and the underscore sign. Otherwise the plugin won’t let you save the file and will show this mistake.


4. Latest 3ds MAX updates are not installed. Plugin may work incorrectly. OR Please install Update 2 for 3ds Max 2019. Commonly earlier versions of 3ds Max contain bugs that can interfere with the correct work of our plugin. Installing latest service packs can help fix the problem. Clicking the “Fix” button will take you to the download page of these latest updates.

5. Render Farm doesn’t support ‘ART Renderer’. You chose an unsupported render engine in your scene properties. If you want to render your project on our render-farm using the online service, create your scene with V-Ray, Corona renderer, Mental ray or Scanline.

6. Corona renderer version is outdated. Plugin may work incorrectly. We support Corona renderer v. 2, 3.2, 4.1 and 5.2. Exporting a scene in earlier versions may lead to unexpected errors and render artifacts.

7. Render Farm does not support the ‘Viewport selection’ render selected mode. Please, use ‘Include/Exclude list’ setting. You chose “Viewport selection” mode as “Render selected” option in Corona renderer “Scene” tab. Our render farm doesn’t support this option, but you can use “Include/Exclude list” instead.


8. Lens file is not specified for physical camera OR Distortion map is not specified for physical camera OR Lut file is not specified for camera OR Multi-Pass Effect is not supported for camera. The plugin cannot find files with lens, distortion, LUT or multi-pass effect options for one or more cameras. You can pick a path to them, or skip them, but then be prepared for render results to differ from those you expect.

9. Render Farm does not support scenes with XRef. Please merge all XRefs into primary scene or click ‘skip’ to ignore them. You haven’t merged the XRefs files before exporting. If you don’t know how to do it use our guide.

10. This scene doesn’t have a camera. There is no camera in your scene, and such a project can’t be rendered on the render farm.

11. Scene contains 5 malware scripts. Your 3ds MAX software has been infected by a virus, and your project contains malware scripts. You can click “Fix” and our plugin will remove all the virus code known to us and you’ll be able to export and upload the scene for rendering. But we would still recommend properly cleaning your system from the viruses.

12. Various assets errors. You can find the list of assets with errors in the “Assets” tab.

Scene contains 5 missing assets. - Some files are missing.

Scene contains 3 corrupted assets. - Some files are damaged/corrupted.

Scene contains 2 assets with missing content. - Sequence files contain links to missing files.

Scene contains 4 assets with invalid filename. - Some assets have invalid names. Please use only Latin alphabet, numbers and the underscore sign.

Scene contains 3 assets with invalid file type. - Files with this type/extension are not supported on the render far. Please convert or skip them.