Objects missing from the scene
Always export your scene using our Megaplugin.
If you are exporting scenes created in 3ds MAX 2011 and lower, you may experience problems with compatibility. We render with 3ds MAX 2016-2021 on our farm. To avoid possible mistakes, always transform Boolean objects and modifiers into mesh before exporting the scene.
Also do a test render in lower resolution to make sure all the objects and textures are present and the gamma is set right. If you are certain you exported the scene correctly, contact our tech support.
Final image is too bright/dark
If your rendered image is too bright or too dark, you have a gamma properties problem. The most probable thing is that you are using GammaOverride when saving your image on your computer, but this value is not reflected in scene properties, so it doesn’t export.
If you are using Gamma LUT when working with the render farm, it is preferable to leave GammaOverride at Automatic, and later put in the preferred gamma in the scene properties interface in Common – FileOutputGamma.
If you are not using Gamma LUT, you can leave the needed option in GammaOverride, but not touch the interface properties. Be prepared that the gamma of a preview and a saved image will differ – that’s why you should always do test renders in lower resolution and check the saved file!
Caches missing from the scene
ATTENTION: to use any cache information (PhoenixFD, RealFlow) or particle systems (particles, FumeFX, Xparticles, or default 3ds Max), always export your scene using our Megaplugin!
Note that the plugin won’t collect all cache/mesh files, as more often than not they are very large. So after uploading and unzipping your archive, you’ll need to upload all the missing files to FTP.
How to upload the missing files?
Cache files collected by the plugin will appear in the folder “__import__XXXXX\sceneassets\caches\object type\Object_name”. For example: "\9445\scen_10\__import__435677\sceneassets\caches\PhoenixFD\PhoenixFDLiquid001".
You should manually upload all the cache/mesh files into this folder. After that, do a test rendering in lower resolution or for several frames to check if everything is displayed properly.
Anima actors missing
If you are rendering a scene created with AXYZ Anima 4.5.x but instead of people you see MISSING ACTOR text, your scene hasn't been exported properly. This happens when your computer is in a local network and your scene has been already opened by a different user. First, make sure no other computer in the network has your project opened, including render nodes, and then re-save the projects following these steps:
- In Anima standalone, open the scene that is being rendered with missing actors.
- On the same machine, open the 3DS MAX scene where this Anima scene is loaded and wait for it to complete the load.
- Make a small modification inside Anima (move any actor a few centimeters) and then save the scene.
- The Alive connection will automatically re-import that scene into 3DS MAX. (If you have Alive disabled, just re-import the scene manually)
- In 3DS MAX, save the scene after the reload is complete.
- Use Megaplugin to archive the scene and upload it to the farm regularly.
If you tried replenishing your balance, but the money didn’t come through and you were not charged – just try again.
Otherwise, make sure to screenshot your payment page and contact our tech support.
Too much noise in V-Ray renders
If you are using V-Ray ver. 3.2.0 or lower, you may experience problems because of Adaptive DMC preferences. They work differently in newer versions, so we always recommend saving your scene in the latest version of the render engine. If your version is equal or higher, and you still experience this issue, contact our tech support.
Here is the list of the possible import errors and how to fix them.
The project contains several scene files
There are several .max files in the archive you uploaded to the render farm. This could happen when you are using proxies or xrefs. Such scenes have to be collected using our plugin. Here you can find Megaplugin installation instructions.
The project does not contain a scene file
The uploaded archive doesn’t contain a .max file. If you created your project in 3DS MAX, use our plugin to collect it correctly. If you use other software (such as Cinema 4D, Maya, Blender, etc), contact our tech support: we provide only manual rendering services for such projects.
Error unpacking archive
Your archive is corrupted. It’s likely that you started the import process before the archive uploaded fully. Upload it again, compare the size of files on your computer and on the farm, and restart the import process.
Unknown import error
Try deleting your current project and import it again from the “Uploaded archives” tab. If the error persists, contact the tech support.
Import completed with errors / Missing dll’s / Missing files
Import log contains the list of possible reasons: missing textures, unknown plugins, or lost cache files. Always use our plugin to collect your scenes as opposed to the standard 3DS MAX tools. If the log doesn’t contain any information, contact the tech support.