Solutions to common problems

Find a way to fix a problem you may face when using our service.

Objects missing from the scene

Always export your scene using our Megaplugin.

If you are exporting scenes created in 3ds MAX 2011 and lower, you may experience problems with compatibility. We render with 3ds MAX 2016-2021 on our farm. To avoid possible mistakes, always transform Boolean objects and modifiers into mesh before exporting the scene.

Also do a test render in lower resolution to make sure all the objects and textures are present and the gamma is set right. If you are certain you exported the scene correctly, contact our tech support.

Final image is too bright/dark

If your rendered image is too bright or too dark, you have a gamma properties problem. The most probable thing is that you are using GammaOvveride when saving your image on your computer, but this value is not reflected in scene properties, so it doesn’t export.



If you are using Gamma LUT when working with the render farm, it is preferable to leave GammaOverride at Automatic, and later put in the preferred gamma in the scene properties interface in Common – FileOutputGamma.



If you are not using Gamma LUT, you can leave the needed option in GammaOverride, but not touch the interface properties. Be prepared that the gamma of a preview and a saved image will differ – that’s why you should always do test renders in lower resolution and check the saved file!


Caches missing from the scene

ATTENTION: to use any cache information (PhoenixFD, RealFlow) or particle systems (particles, FumeFX, Xparticles, or default 3ds Max), always export your scene using our Megaplugin!


Note that the plugin won’t collect all cache/mesh files, as more often than not they are very large. So after uploading and unzipping your archive, you’ll need to upload all the missing files to FTP.


How to upload the missing files?
Cache files collected by the plugin will appear in the folder “__import__XXXXX\sceneassets\caches\object type\Object_name”. For example: "\9445\scen_10\__import__435677\sceneassets\caches\PhoenixFD\PhoenixFDLiquid001".


You should manually upload all the cache/mesh files into this folder. After that, do a test rendering in lower resolution or for several frames to check if everything is displayed properly.


Also do a test rendering in lower resolution to make sure all the objects and textures are present, and the gamma level is set correctly. If you are certain you exported the scene correctly, contact our tech support.

Payment problems

If you tried replenishing your balance, but the money didn’t come through and you were not charged – just try again.


Otherwise, make sure to screenshot your payment page and contact our tech support.

Too much noise in V-Ray renders

If you are using V-Ray ver. 3.2.0 or lower, you may experience problems because of Adaptive DMC preferences. They work differently in newer versions, so we always recommend saving your scene in the latest version of the render engine. If your version is equal or higher, and you still experience this issue, contact our tech support.

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